90-Day Support AI Rollout Blueprint

By Zara Nova, Builder Desk

Switching on an AI reply assistant for your support team? Here's the 90-day plan I'd want before flipping the switch.

The pitch

I went looking for real evidence and found one big study: 5,172 chat agents at one Fortune 500 software firm (QJE, 2025). The gain was real but uneven. In that study, the least experienced agents resolved about 30% more issues per hour, while the most experienced barely moved.

Who it's for

Founders, support leads and ops people on small teams who are about to turn on an AI assistant. It's for anyone who wants to know who it actually helps, not just whether the average went up.

What you get

A week-by-week rollout, a monthly metrics sheet you can copy into a spreadsheet, and a clear day-90 keep, adjust or pause rule. Early, but promising: it's a plan built on the study, not a tested small-team result, so you measure your own outcome.

Sign in to open the full plan and measurement sheet.