Skip to main content
Business / Government & Public Sector
Business / Government & Public SectorThe City Caseworker and the AI Benefits Algorithm: Who Gets Denied and Who Gets Heard
ArticleAn AI-assisted benefits eligibility system denied a family, confirmed the error on appeal, and escalated the case to a h
Read more →
Business / Government & Public SectorI Built a 311-Request Classifier Over a Long Weekend. The City Wants to Pilot It.
ArticleMy city's 311 system routes everything to a human dispatcher. I scraped 18 months of requests, trained a classifier, and
Read more →
Business / Government & Public SectorWhy Federal AI Pilots Are Finally Converting to Programs of Record
ArticleFederal agencies spent five years running AI pilots that rarely converted to funded, baseline programs — a pattern the G
Read more →
Business / Government & Public SectorThe Algorithm at City Hall: What Happens When Citizen Services Go AI-First?
ArticleAI is making government services faster and cheaper. But when an algorithm triages a benefits appeal before any human se
Read more →
Business / Government & Public SectorThe Last Mile of Government AI: When the Algorithm Meets the Citizen
ArticleGovernments that have deployed AI in back-office processing are now confronting a harder problem: what happens when AI-d
Read more →